Step-by-step guides, tutorials, and comprehensive resources to help you navigate every aspect of gift card usage safely and effectively.
Most accessed guides and tutorials from our help center
Complete step-by-step guide to purchasing gift cards safely, including where to buy, what to look for, and how to verify authenticity.
Read GuideLearn to recognize gift card scam tactics, warning signs to watch for, and protective measures to keep yourself safe from fraud.
Learn ProtectionMultiple methods to check your gift card balance including online, phone, mobile apps, and in-store options with step-by-step instructions.
Check BalanceTroubleshooting guide for common gift card issues including activation problems, declined transactions, and lost cards.
Get SolutionsBest places to buy:
Avoid: Online auction sites, social media marketplaces, classified ads, or unofficial third-party sellers.
What to check:
At checkout:
After purchase:
How it works: Scammers call claiming to be from government agencies, utilities, or tech support, demanding immediate payment via gift cards.
Red flags: Urgent demands, threats of arrest or service disconnection, requests for gift card numbers.
Protection: Hang up immediately. Legitimate organizations never ask for gift card payments.
How it works: You're told you've won a prize but must pay "taxes" or "fees" with gift cards to claim it.
Red flags: Unexpected winnings, upfront fees, pressure to act quickly.
Protection: Real prizes don't require payment to claim. Never pay fees with gift cards.
How it works: Fake tech support claims your computer is infected and demands gift card payment for "repairs."
Red flags: Unsolicited contact, access requests, gift card payment demands.
Protection: Never give remote access to unsolicited callers. Use only trusted tech support.
How it works: Online romantic interests eventually ask for gift cards for "emergencies" or "travel."
Red flags: Quick emotional connections, avoiding video calls, repeated financial requests.
Protection: Never send money or gift cards to online romantic interests you haven't met.
Possible causes and solutions:
Immediate actions:
Recovery options:
Steps to resolve: